Superbij Privacy Policy — Your data is our responsibility

Superbij's privacy policy is built on a commitment to full transparency with our members. Millions of people across Bangladesh trust us with their phone numbers, transaction details, and personal information — and we consider that trust our most valuable asset.

This policy applies to all services under the superbij.best domain — including the website, mobile app, live chat support, and email communications. It is in effect whenever you use any superbij service.

Superbij operates in compliance with applicable data protection regulations in Bangladesh. International-standard security practices are followed because our technology team believes that protecting user data is not merely a legal obligation — it is an ethical responsibility.

Superbij collects two types of data — what you provide directly and what is automatically generated while you use the platform.

What you provide directly:

Automatically Collected Information:

• Device Information: Device model, operating system, and browser type are collected for platform optimization purposes.
• IP Address: For fraud prevention and account security.
• Session data: Login times, session duration, and pages visited — all used to help improve the service.
• Transaction History: Deposits, withdrawals, bets — complete records must be retained for legal reasons.
• Cookies & local storage: Used to remember your login state and save your preferences.

Superbij uses collected data only for specific, legitimate purposes. There is a clear reason behind every use:

• Account Management: Your mobile number and password are used to create your account, keep it secure, and verify your login.
• Service delivery: Payment information is used to process gameplay, deposits, and withdrawal of winnings.
• Identity Verification: Age and identity information is used to meet legal obligations and to prevent minors from creating accounts.
• Fraud Prevention: IP and device data are analysed to detect multiple accounts, bonus abuse, or suspicious transactions.
• Support Services: When you report an issue, your account and transaction details are needed to resolve it quickly.
• Platform Improvement: Usage analytics — such as which features are most used and where issues occur — are based on aggregate patterns, not individual identities.
• Legal Obligation: Certain information is required to be retained for specified periods under Bangladesh law.

Superbij does not sell your personal data to any third party. This is our strongest commitment. However, data may be shared in the following limited circumstances:

• Payment Processor: The minimum required information (number and amount) is shared with bKash, Nagad, or Rocket to process transactions. Without this, completing a payment is not possible.
• Game Provider: When playing Live Casino or specific games, the game provider's system receives the session ID and bet details. Your full name or phone number is never shared with them.
• Security verification services: Specialist services are used for fraud prevention — only the necessary data is shared, never your full profile.
• Legal authorities: superbij is legally required to disclose information in response to valid orders from Bangladeshi courts or law enforcement. Where possible, members will be notified in advance.

Outside of the situations described above, superbij does not share your data with anyone for any other reason. Your information is never shared with advertising companies, data brokers, or any other commercial entity — not even for payment.

Superbij follows international security standards. The tech team runs daily system security checks and keeps updates ready to counter new threats.

• TLS 1.3 Encryption: All data transmitted from your browser or app to superbij servers is encrypted. Even if intercepted in transit, it cannot be read.
• Password Hashing: Your actual password is never stored in superbij's database — only a bcrypt hash is kept. This means that even in the event of a server breach, recovering your password would be extremely difficult.
• Two-factor login verification (2FA): Members can enable OTP verification at every login for added security.
• Regular security audits: Third-party penetration testing is conducted at least twice a year.
• Data Segmentation: Different categories of data are stored in separate, secured environments. Payment information, personal profiles, and gaming data are not kept together.
• Access Control: superbij employees also only have access to the data required for their specific role. No one has unrestricted access to the entire database.

Keep in mind — no one can guarantee 100% security on the internet. superbij does everything it can to protect you, but keeping your account safe is also partly your responsibility — use a strong password and never share your login details with anyone.

Superbij uses cookies to keep the website and app functioning properly. Cookies are small data files stored in your browser.

Superbij does not use third-party advertising tracking cookies. You will not be followed across other websites and shown ads.

You can block or delete cookies through your browser settings. However, disabling essential cookies may prevent login and payment features from working properly.

Superbij believes every member has full rights over their own data. The following rights belong to you:

Superbij does not retain your data longer than necessary. Each category of information has a defined retention period:

• Account information: Retained for as long as the account is active. Personal data is deleted within 6 months of account closure.
• Transaction records: Transaction history must be retained for 5 years due to legal obligations. It will be deleted after that period.
• KYC Documents: Copies of identity documents are retained for 2 years after account closure, then securely destroyed.
• Support conversations: Live chat and email records are kept for 1 year to help prevent recurring issues.
• Session & log data: Security logs are retained for 3 months and performance data for 6 months.

Once the retention period ends, data is securely and permanently deleted to prevent recovery. superbij does not hold on to old data unnecessarily.

Superbij strictly does not serve anyone under the age of 18. Our position on protecting minors' data is unambiguous:

• Date of birth is collected at registration solely for age verification purposes.
• If someone creates an account using a false age and this is later confirmed, the account will be terminated and the data will be deleted.
• If a parent suspects that a minor has created an account, please contact support immediately — action will be taken right away.
• Superbij does not knowingly collect any information from individuals under the age of 18.

Superbij updates this Privacy Policy as needed. For significant changes, you will be notified via SMS to your registered mobile number or through an app notification. The date of the latest update will appear at the top of the page.

Continuing to use superbij after a policy change will be taken as your acceptance of the updated policy. If you do not agree, please request to close your account.

For any privacy-related questions, complaints, or requests:

• Email: support@superbij.best
• Live Chat: superbij.best — available 24/7

Privacy-related complaints are treated as the highest priority and handled faster than standard support requests.